Privacy Policy

Last updated: 25/09/2025

I take your privacy very seriously. This policy explains how I collect, use, store, and protect your personal information in line with UK GDPR and the Data Protection Act 2018.

1. Who I Am

I am Joanne Janiver, a licensed therapist providing therapy services in the UK and Europe. If you have any questions about this policy, you can contact me at: info@onlineanxietysupport.com

2. Information I Collect

When you use my services, I may collect the following information:

Contact details (name, phone number, email address)
Personal information you choose to share during therapy
Payment details (processed securely through third-party providers)
Website usage data (through cookies or analytics, if applicable)

3. How I Use Your Information

I only use your information for purposes such as:

Providing therapy services
Communicating with you about appointments or services
Managing payments
Meeting legal, ethical, or professional requirements

4. Confidentiality

Everything you share in therapy is confidential. Information will only be shared in rare circumstances where:

There is a risk of serious harm to yourself or others
There is a legal obligation to disclose (e.g., court order, safeguarding concerns)
You provide consent for me to share with another professional (e.g., GP, psychiatrist)

5. How I Store Your Data

Session notes are stored securely and separately from contact details.
Digital records are password-protected and encrypted where possible.
Records are kept for 7 years in line with professional guidelines, after which they are securely destroyed.

6. Your Rights

Under UK GDPR, you have the right to:

Access the information I hold about you
Request corrections to inaccurate information
Request deletion of your data (where legally possible)
Withdraw consent for how your information is used
Make a complaint to the Information Commissioner’s Office (ICO) if you have concerns

7. Cookies and Website Data

If my website uses cookies or analytics, these may collect anonymous data about how you use the site. You can disable cookies in your browser settings if you prefer.

8. Updates to This Policy

This policy may be updated occasionally. The most recent version will always be available on my website.